Complaints Procedure

If something has gone wrong, write to touch@atamanconsulting.co.uk or contract@atamanconsulting.co.uk, or use the contact form, with what happened, when, and what you would like us to do.

For ordinary service complaints we acknowledge within 5 business days and respond within 20 business days.

Data protection complaints

For a complaint about how we handle personal data, use the contact form (choose “Data protection complaint”) or email contract@atamanconsulting.co.uk. We acknowledge each data protection complaint within 30 days, investigate it without undue delay, and keep you informed of progress and the outcome. You may also complain to the ICO at ico.org.uk.

Individual coaching clients

If you booked coaching as an individual (not a company) online or by phone, you keep your statutory rights, including the 14-day cancellation right in the Coaching Agreement.

If we cannot resolve your complaint, you may refer it to an independent alternative dispute resolution (ADR) provider. We will name that provider here once appointed — we have not named one yet.

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